We are changing the way patients can request an appointment or make an administrative request with their GP using a triage system called Anima. From Tuesday 26th September you will be able to submit a request via Anima. For help to do this, please read the information below. Anima is our new online service which enables patients to access the help and advice they need at the right time, in the right place, with the right person. Why we think Anima is a good choice for our patients, here are some of the benefits:
- Your consultation for your medical need starts when you submit your request.
- Easy and simple for patients to use (help will be provided if necessary)
- All multiple-choice questions and no lengthy free text.
- Allow patients to track their request.
- Patients can be sent a link to the most appropriate appointment.
- No discussion of your condition with non-clinical staff
How it works
If you have a healthcare concern or need to contact the Practice for any medical reason, click on the Anima option and follow the instructions. Fill out the online form, which asks multiple choice questions, similar to those a clinician would ask during an appointment. Anima requests are then clinically reviewed and processed deciding on the right care for you. We will respond to every Anima request by the end of the next working day. Please see link to a video below of how to submit an Anima request.
How to login to Anima
Anima does require a login, however, you can use your NHS log in if you have one already or use the NHS app. The advantages of having a log in allows the patient to check their request, see the status and allows us to send more confidential information in response if needed. Anima will also send you a text message and an email to tell you that we have responded so you can log in to see the response.
Pre-Register
We encourage you to pre-register for Anima so you are ready to go when you need it by following the link: Anima. Follow the link for more instructions on how to set up an account: How do I register for an Anima account as a patient? – Anima Help & Support Centre
What about my data?
Anima has been approved by NHS Digital to be used by your GP Practice and the other systems involved in your care. The NHS has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and we only collect the data that is necessary to allow your GP Practice to provide you with care. For more information, please visit our Privacy Notice.