Reception and Enquiries
Reception and Enquiries
How can we help you?
Getting help with
Keep us updated
About appointments
Register as a new patient
Can’t find what you’re looking for?
Treatment Room
Treatment Room
Lets see what we can do…
Get immediate help with minor illnesses and injuries:
- Coughs
- Colds
- Chicken Pox
- Hay fever
- Headaches
- Back pain
- Burns and scalds
- Cuts and grazes
- Minor head injury
- Norovirus
- Cold Sores
- Blocked Ears
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
London Rd
Benham Hill
Thatcham RG18 3AS
Tel: 01635 273300
Open 8am – 10pm, 7 days a week
1st Floor
103 Broad St Mall
Reading RG1 7QA
Tel: 0118 902 8300
Open 8am – 8pm, 7 days a week
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
Consulting room
Consulting room
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Long Term Conditions room.
Call 111
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Visit a Minor Injuries Unit
- No appointment necessary
- Quick access to medical help
- Open till late and at weekends
Travel Room
Travel Room
How can we help you?
Vaccinations, medication and travel advice
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Wellbeing Centre
Wellbeing Centre
Lets see what we can do…
Carer's Registration
It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please complete our form.
Care Choices
Information about finding care and support for adults and elderly relatives.
State of Caring Survey 2019
The State of Caring Survey is the UK’s most comprehensive research into the lives and experience of carers. Last year it was completed by over 7000 carers.
We need your evidence to push carers up the agenda for policy makers and to campaign for recognition and change. In the next year we want to bring your voice and experience to the heart of decisions.
Carers Hub
Carers Trust provides a range of support and services which can be accessed via the Carers Hub – funded by Reading Borough Council, West Berkshire Council, North & West Reading CCG, South Reading CCG and Newbury & District CCG.
Telephone: 0118 324 7333
Carers Hub Newsletter
Carers UK
Carers UK are here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
SEND Local Offer
The Local Offer sets out provision which is available for children and young people with Special Educational Needs and Disabilities (SEND), aged 0 to 25, including education, health and social care services.
Cervical Cancer Screening
A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix.
Breast Cancer Screening
About 1 in 8 women in the UK are diagnosed with breast cancer during their lifetime. Breast screening aims to find breast cancers early.
Mental Wellbeing - West Berks Council
West Berkshire Council have produced a parent’s guide for mental health and wellbeing, which includes sources of local support, advice and services for parents and carers of children and young people.
West Berkshire LSCB
The West Berkshire Local Safeguarding Children Board is there to ensure that everyone is working together towards the safety and wellbeing of children and young people. It is independently chaired and consists of senior representatives of all the principal agencies and organisations working together to safeguard and promote the welfare of children and young people in West Berkshire.
Website: www.westberkslscb.org.uk
Mental Health problems in Children and Young People
Looking after a child or young person who has emotional or mental health problems can be very hard. This leaflet offer guidance on how to best support your child and there to find further advice and help with their mental health.
The Berkshire Child Health App
A new app has been created with advice on a wide range of common childhood illnesses.
Slapped Cheek Syndrome
Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks.
Fever in Children
A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever.
Chicken Pox
Chickenpox is a mild and common childhood illness that most children catch at some point.
Hand Foot and Mouth Disease
Hand, foot and mouth disease is a viral infection that can affect young children.
Headlice
Head lice are tiny insects that live in human hair. They’re particularly common in children.
Further information
From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions
One You Drinks Tracker - Mobile App
Drinking a bit too much can sneak up on you. Our free drinks tracker app makes it easy to keep an eye on the booze and take control with daily tips and feedback.
The Edge Berkshire
The Edge offers a non-judgemental and confidential service for young people up to the age of 18, who have drug or alcohol concerns, living in West Berkshire. The Edge is a really friendly environment where young people can feel relaxed and safe. The Edge is in Newbury town centre, but a worker can see young people at school, home or anywhere else they feel comfortable.
Website: http://info.westberks.gov.uk/edge
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Local drug and alcohol addiction services
Swanswell is a national alcohol and drug charity that helps people change and be happy.
Drinkline
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Further information
For more information about the benefits of drinking less, top tips and more visit NHS Choices – Drinking and Alcohol
Alternatively, for more information on how drug misuse can be harmful to your health visit NHS Choices – The Effects of Drugs
Continence Service
A local service of specialist Continence nurses and advisors who offer individuals, 18 years and over, with bladder and bowel problems assessment, treatment, advice and support.
Telephone: 01489 587436
Website: www.southernhealth.nhs.uk
Physiotherapy
Joint Pain? Muscle Pain? Trapped Nerve? Why not see an Extended Scope Physiotherapist?!
Telephone: 01635 868006
Website: www.burdwoodsurgery.nhs.uk
Well Woman Checks
Cervical smears for the early detection of cancer and also instruction in the examination of the breasts are carried out by the practice nurse.
Healthwatch West Berkshire
Stay in control of your health, wellbeing and get the right care for you and your family right when you need it.
Berkshire Health Care
Advice, support, assessment, treatment and therapies to support adults who have diagnosed learning disabilities.
Memories Cafe
Come along to the new Memories Café at Winchcombe Place. This is open to anyone who has dementia or their family members and carers and all are welcome to enjoy coffee and cake in a friendly and relaxed setting.
West Berkshire Community Breastfeeding Support
Breast Feeding Drop in’s in West Berkshire – we welcome fully or partly breast feeding mothers. Referrals can be made antenatally and postnatally from
your midwife or health visitor, or call us directly yourself.
Telephone: 0118 945 6157
Postnatal Support Group
This group is for mothers to connect with other mothers for support. The group provides information, support and tools to make you feel like you again.
Telephone: 01635 760310
Email: office@home-startwb.co.uk
Local Maternity Services
Royal Berks - Maternity Information
A library of information leaflets on pregnancy, tests and scans, labour and childbirth and more.
Planning your Pregnancy
If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.
Antenatal Care
Postnatal Care
Further information
Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here – NHS Choices – Your Pregnancy & Baby Guide
Emotional Wellbeing West Berkshire
A guide to local Mental Health Services.
Check out the online hub of information for more useful support, guidance, apps and more.
Talking Therapies Berkshire
A friendly and approachable service that helps people with problems such as anxiety, depression, stress and phobias.
Samaritans
If something is troubling you, call Samaritans free, 24 hours a day 365 days a year.
Further information
For more information about mental health, ways to cope with it and more visit
Memories Cafe
Come along to the new Memories Café at Winchcombe Place. This is open to anyone who has dementia or their family members and carers and all are welcome to enjoy coffee and cake in a friendly and relaxed setting.
Open for Hope - improving mental health and wellbeing across Berkshire
A volunteer led group whose aims are to combat isolation, loneliness and improve mental wellbeing. Held at Memorial Hall, Tudor Court, Brownsfield Road, Thatcham RG18 3HB from 1.00pm – 4.00pm on Tuesdays. Contact Jackie Wilkinson, Coordinator, on 07391194102 or sec.wbiln@gmail.com
Little Blue Book of Sunshine
Teenagers across Berkshire West are getting help and tips on dealing with mental health problems from a ‘Little Blue Book of Sunshine’.
The book, which has been commissioned by the Berkshire West Clinical Commissioning Groups, has been delivered to every secondary school in Reading, Wokingham and West Berkshire for pupils aged 14 and above to keep and refer to whenever they are feeling blue.
Recovery in Mind
Recovery in Mind is a social enterprise set up by Angela Ryan, an ex patient, who recognised the need for a Recovery College in West Berkshire. A Recovery College runs peer-led education courses and training programmes for people who suffer with mental health problems.
Website: www.recoveryinmind2016.com
Mental Wellbeing - West Berks Council
West Berkshire Council have produced a parent’s guide for mental health and wellbeing, which includes sources of local support, advice and services for parents and carers of children and young people.
Dementia - Directory of Services
Download a copy of the groups and activities available in the West Berkshire area
Mental Health problems in Children and Young People
Looking after a child or young person who has emotional or mental health problems can be very hard. This leaflet offer guidance on how to best support your child and there to find further advice and help with their mental health.
Sport in Mind Berkshire West
Sport in Mind is an independent Berkshire mental health sports charity (unaffiliated to Mind) founded in 2011. Its aim is to use sport and physical activity to help aid the recovery of people experiencing a wide range of mental health problems by promoting mental wellbeing, improving physical health and combating social isolation. Find out more
Reading Walk-in Health Centre
Offering a range of GP’s, practice nurses, emergency care practitioners and healthcare staff with no registration or appointment needed.
Westcall Out of Hours GP Service
If you need treatment that requires urgent attention and cannot wait until your own GP surgery is open.
Minor Surgery Clinic
The doctors undertake some minor surgical procedures. Please discuss any problems with one of the doctors.
Safe Sex Berkshire
The home for sexual health information, support and advice in Berkshire.
Website: www.safesexberkshire.nhs.uk
The Edge West Berkshire
Chlamydia screening and general sexual health advice for under 25’s.
The Florey walk-in clinic
Sexual Health clinics are available at the Florey Unit of the Royal Berks Hospital.
Family Planning Association
They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.
Brook
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Sexual Health Help Line
The Family Planning Association Sexual health help line can give you confidential information and advice
Further information
For more information about Sexual Health topics including a contraception guide visit NHS Choices – Sexual Health
West Berks Council Social Care Advice
Helping you understand your social care options. Find out more
Smoke Free Life Berkshire
The free NHS Stop Smoking Service, serves Newbury, Thatcham, Wokingham, Reading, Theale, Mortimer, Pangbourne, Hungerford, Lambourn, Slough, Windsor, Ascot, Maidenhead and Bracknell.
NHS Smokefree - Mobile App
The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.
Further information
For more information about the benefits of stopping smoking, top tips and more visit
Eat4Health
The free weight management program serving West Berkshire.
Free Eat4Health courses are now running in West Berkshire. Find out more and self-refer on their website.
One You Couch to 5K - Mobile App
The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.
Weight Watchers
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
Slimming World
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
Want to get more active
Get help and advice from NHS Choices including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more.
One You Easy Meals - Mobile App
The free Easy Meals app is a great way to eat foods that are healthier for you. You’ll find delicious, easy meal ideas to help get you going if you’re ever short of inspiration.
Get started on the nhs 12 Week Weight Loss Plan
The plan is designed to help you lose weight and keep it off.
Am I a Healthy Weight
Calculation your BMI using this NHS Choices Tools
Further information
For more information about the benefits of losing weight, top tips and more visit
Renew Burdwood
Renew Burdwood is a quiet shared space where it’s OK not to be OK. It happens every Monday from 9:30am to 12:00pm at the Thatcham Baptist Church, Cornerstones Room.
For more information contact Anne Carter on 01635 867054 or by email at renewburdwood@thatchambaptist.org.uk
Physiotherapy
Joint Pain? Muscle Pain? Trapped Nerve? Why not see an Extended Scope Physiotherapist?!
Telephone: 01635 868006
Website: www.burdwoodsurgery.nhs.uk
West Berkshire Directory
Your one-stop shop for help and support in West Berkshire.
Parents Mental Health Guide
Being a parent is not always an easy task, however it can be so rewarding to see your child thrive and grow. To ensure that your child has the best opportunities it is vital for you both to understand mental wellbeing and the impacts of mental health stigma.
seAp
seAp is an independent charity that provides free independent and confidential advocacy services. They provide independent advocacy services to help resolve issues or concerns you may have about your health and wellbeing or your health and social care services.
Website: www.seap.org.uk
West Berkshire Therapy Centre
Working in conjunction with the West Berkshire Therapy Centre we are proud to present to you the opportunity to use this wonderful facility for up to 7 sessions free of charge, including your introductory assessment session. After that it is asked that a voluntary donation is made on each visit. It is a great way to get fit, stay fit and meet new friends. If you would like to find out more please take a look at the website below or contact Charlie.
Telephone: 07599 261272
Email: Alain.wilkes@ypwd.info
MIND - Autism Spectrum Disorder Support
Mind have created a toolkit for mental health service to help support people on the Autism Spectrum.
Alzheimer's Society - Side by Side
Whether you’re a movie buff or a morning jogger, our Side by Side service is here to help you keep on doing the things you love – and try new things too.
Telephone: 01189 596482
Gardening for the Brain - Ufton Nervet
Do you or someone you care for have a diagnosis or Dementia?
Come and join us for some gardening and nature related activities. Gardening for the Brain is for people with dementia and their carers enabling them to express themselves, have fun and socialise with others in a similar situation.
Telephone: 01628 626331
Email: berkshire@alzheimers.org.uk
Building Communities Together Partnership
Sport In Mind - Berkshire West
The UK charity that uses sport and exercise to help aid the recovery of people experiencing mental health problems.
Website: www.sportinmind.org
Thatcham Support Group
A new and informal support group for anyone having or had treatment for any cancer and their family, friends and carers.
Meetings every Thursday from 10.30am – 11.30am at Parish Hall, Thatcham.
Telephone: Aileen 07702 289473 or Jane 07887 525058
Services in Berkshire
Stress Less Talking Therapies
Stress Less Workshops are a four session weekly evening class. The workshops will empower you to manage your feelings of stress and become your own therapist.
Postnatal Depression Support Group
Did you know that 1 in 8 women face depression and anxiety symptoms during pregnancy and up to 2 years after having a baby? You are not alone! This group is for mothers to connect with other mothers for support. The group provides information, support and tools to make you feel like you again. See below for more information and to register for the group.
Newbury- Tuesdays 10.30-12.30pm
Thatcham- Thursdays 10.30-12.30pm
Telephone: 01635 760310
email: office@home-startwb.co.uk
Provided by Home Start, support and friendship for families in West Berkshire.
Frontotemporal Dementia (FTD) Support
Younger People with Dementia in Berkshire are planning to offer local regional support groups for people with FTD and their families, friends and healthcare professionals, in partnership with University College London. If you live in Berkshire or any neighbouring counties and would like to join us in shaping this new initiative, please join us on 8th May 2019 from 3pm – 5pm at:
YPWD (Berks)
First Floor
Unit 9 Indigo House
Fishponds Road
Wokingham
Berks RG41 2GY
Telephone: 0118 207 2880
Email: contact@ypwd.info
Turning West Berks Purple
We are turning West Berks purple to raise awareness of Fibromyalgia, CFS and M.E on the 10th till 12th May 2019
Read our Leaflet on Fibromyalgia Awareness
Fibromyalgia Action UK is a registered charity run primarily by unpaid volunteers. The majority of volunteers are also fibromyalgia sufferers who work extremely hard, despite their condition, in order to forward the cause of fibromyalgia. FMA UK was established in order to provide information and support to sufferers and their families. In addition, the Association provides medical information for professionals and operates a national helpline.
Telephone: 0300 999 3333
Website: www.fmauk.org.uk
FGM Support
If you have had FGM/C and have health problems, you can access help at the Rose Centre, Reading.
MASH
Reading Tel: 0118 937 3641
West Berkshire Tel: 01635 503 090
Wokingham Tel: 0118 908 8002
Berkshire Women’s Aid: 0118 950 4003
Oxford Rose Clinic, specialist clinic for FGM survivors: 07767 671 406
Childline: 0800 11 11
NSPCC: 0800 028 3550
The Rose Centre, Reading Specialist advice and support hub for FGM survivors
Tel: 07903 675 676
Police: 999
Learn to Play Chess
Free 10 weeks course beginning 26th March – Tuesday 15:30-16:30 at Newbury Library
Telephone: 01344 45400
Email: jonll58@btinternet.com
a2dominion
Helps all victims of domestic abuse in West Berkshire, even if you are not currently in a relationship with your abuser.
Telephone: 0800 731 0055
Email: das@a2dominion.co.uk
Citizens Advice West Berkshire
How to get free help and advice from Citizens Advice West Berkshire
Berkshire Grandparents
Berkshire Grandparents is a safe supportive space for grandparents and close family memebers, who have little or no contact with their grandchildren due to difficult family situations. They meet on the 2nd Thursday of the Month at St Nicolas Meeting House, West Mills, Newbury.
Telephone: 07444 800 658
Email: contact@berkshiregrandparents.org
Website: www.berkshiregrandparents.org
Dementia Friendly Film Screenings at the Corn Exchange
The Corn Exchange are piloting two dementia friendly film screenings this year. Dementia Friendly Screenings are designed to meet the needs of people living with dementia, their carers and families.
Website: cornexchangenew.com
West Berkshire Community Breastfeeding Support
Breast Feeding Drop in’s in West Berkshire – we welcome fully or partly breast feeding mothers. Referrals can be made antenatally and postnatally from
your midwife or health visitor, or call us directly yourself.
Telephone: 0118 945 6157
Dementia Questionnaire
This questionnaire has been created to assess services available to people living with dementia in our local communities. Your answers will help us to understand how effective services are, what kind of difference they’re making, and how we can improve them.
Please download, print and complete the form and hand it in to our Reception.
Fellas
Fellas has been described as ‘a grown man’s youth group’, running every Tuesday between 12-3pm. Read more…
Fibromyalgia/CFS Questionnaire
The number of young adults diagnosed with fibromyalgia (FM), a condition which causes widespread pain and fatigue and loss of productivity, is steadily rising. We wish to survey amongst local practices and the West Berkshire area.
Please download, print and complete our questionnaire and hand in to Reception.
Fibromyalgia Support Group
Do you have fibromyalgia? If yes, join our support group:
West Berkshire Community Hospital
London Rd
Benham Hill
Thatcham RG18 3AS
From 2 – 4pm
2019 meeting dates:
4th March
1st April
10th June
1st July
7th October
2nd December
Email: westberks.fibromyalgia@gmail.com
Telephone: 07789 708072 (weekdays only 10am – 8pm)
West Berkshire Vision for 2016
The West Berkshire Council is developing its local plan and Vision for 2036.
There is currently a consultation on what this Vision of our area will look like in 2036 and it will influence the plans and direction of travel of policies for the council, which will impact on us as local GPs, our population and of course those of us who live in the area.
Mental Health Support Directory for Children and Young People
A wealth of information for children and young person’s emotional wellbeing and mental health support in Berkshire West.
Health Review and Assessment Clinic
Health Review and Assessment Clinic
Here we can help you monitor your condition
Health Reviews
Assessments
More than one condition?
Prescriptions and medicines centre
Prescriptions and medicines centre
How can we help you?
Prescriptions
Local Pharmacies
- Boots Pharmacy
82-83 Bartholomew Street, Newbury 01635 36193 - Lloyds Pharmacy inside Sainsbury’s
Hectors Way, Newbury 01635 41393 - Day Lewis Pharmacy
Access House, Strawberry Hill Road, Newbury 01635 41813 - Boots Pharmacy
4-5 Northbrook Street, Newbury 01635 40396 - Superdrug Pharmacy
81-82 Northbrook Street, Newbury 01635 40950 - View more local pharmacies