We are sorry to advise that an incident has occurred affecting your personal data.
Breaches of personal data are taken extremely seriously by this Practice and also by the Information Commissioner’s Office (ICO) under the UK General Data Protection Regulation (UKGDPR) guidelines.
It is with regret that we have to inform you that it appears that the supplier who was commissioned by the ICB to digitalise the Lloyd George paper medical records held by our practice, has failed to take necessary steps to keep the records in an organised state whilst in their control. This has resulted in the unavailability of some patient’s paper records. The majority of your health information is held securely in your electronic medical record. However, the Lloyd George records of patients over 20 years of age may hold historical information including appointment details, consultation notes, hospital letters and test results.
An investigation has been undertaken to identify the route cause and best way to resolve the issue. The ICB has taken the decision to halt the digitalisation of Lloyd George records and to move them to a new secure storage provider. A rigorous procurement process and risk assessment is currently underway.
The issue has been reported to the Information Commissioner’s Office who is investigating the situation to enable them to form a view on what action, if any, they will take.
Please be assured that our practice is fully committed to protecting patient data at all times. We will inform you when there is an update on the situation. Our privacy notice regarding the data we are responsible for can be viewed here Privacy Notice | Eastfield House Surgery